Managed IT Services

Managed IT Service Provider

As a Managed Service Provider LTC Technology Systems offers a range of IT services designed to manage, support, and improve your company’s technology infrastructure. Our services include proactive monitoring and maintenance, security management, data backup and disaster recovery, network management, IT support, and helpdesk services. We provide expertise and access to the latest technologies, ensuring efficient, reliable, and scalable IT operations while allowing businesses to focus on its core activities.

The technology landscape is rapidly becoming more complex creating vulnerabilities that didn’t exist before. The certified professionals at LTC Technology Systems stay updated with the latest trends and best practices, so that our clients don’t have to. We help our clients become more cost efficient, secure, and scalable.

If you are interested in learning more about how we can help you save money, limit risk, and grow your business give us a call.

LTC Technology Systems offers predictable, fixed monthly costs, reducing the need for large capital expenditures or the hassle of maintaining an in house team.

Our technicians have specialized knowledge and experience that allow them to work efficiently and effectively. Our team stays up to date with the latest technologies, trends, and best practices to help us provide the highest level or service.

By leveraging the expertise and resources of an MSP, companies can reduce the risks associated with IT operations, such as cyberattacks, data breaches, and system failures.

We offer robust security measures and help ensure compliance with industry regulations and standards, which can be challenging for an internal team to manage alone.

LTC Technology Systems offers scalable services that can grow with our client’s company. We are able to quickly adapt to changes in business needs, such as scaling up or down during peak seasons.

LTC Technology Systems provides proactive monitoring and maintenance, identifying and resolving issues before they become major problems, which minimizes downtime and improves productivity.

What are Managed IT Services?

A Managed Service Provider (MSP) is a company that will manage some or all aspects of your information technology. This could eliminate the need for an internal IT department, since an MSP is your IT department.

However, if you already have an IT team, we can assist them or offer select services.

Some of our services included are:

  • Help Desk: IT support
  • Remote monitoring and management (RMM)
  • Business Continuity and Disaster Recovery: Data backups, Disaster Recovery Plan
  • Network management
  • Security and protection
  • Enterprise Mobility Management: Mobile Device Management (MDM), Mobile Application Management (MAM), and Mobile Content Management (MCM)

How does it work?

Phase 1: Needs Analysis: LTC Technology Systems will schedule a call or onsite visit to review the company’s current technology environment. Here will assess what the needs of the business are and discuss any challenges that the client is facing.

Phase 2: Proposal and Agreement: After the initial meeting LTC Technology Systems will send over a proposal that will outline the recommended services, products, and cost. We will also include additional information about our company including experience and references if requested.

Phase 3: Onboarding: Once a client decides they would like to move forward with our proposal we will begin onboarding the client. During this phase LTC Technology Systems will present the client with a project plan detailing timelines, milestones, and key deliverables. We will gather necessary documentation including network diagrams, systems configurations and access credentials. Developing a communication plan during this phase is crucial – we will determine who from the company needs regular progress updates throughout the transition.

Phase 4: Implementation: LTC Technology Systems will allocate any needed resources for the transition, including tools and personnel. During this phase we will migrate all the company’s data, applications, and systems and integrate them with the existing environment.

Phase 5: Testing and Validation: Once all the systems have been migrated and integrated, we will conduct thorough testing to ensure all systems and services are functioning properly. LTC Technology Systems will validate that we are meeting all performance metrics outline in the service level agreement for the company. Training in any new tools or processes will also take place during this phase for each team member.

Phase 6: Go-Live: Once testing is complete and LTC has verified that all systems are in proper working order, and all team members have been trained, we will go-live and establish ongoing support, monitoring, and communication for continuous improvement and obstacle resolution, should it be needed.

The phases and timelines of this process can vary depending on the size and complexity of your organization, as well as the specific services required. Clear communication and collaboration throughout the transition are critical to its success.

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